Frequently Asked Questions
Everything you need to know about our fresh and frozen seafood delivery.
How is my seafood packaged to stay fresh?
We use high-grade insulated boxes and dry ice or gel packs to ensure your seafood remains at the correct temperature throughout its journey to your doorstep.
Can I choose a specific delivery date?
Yes, during the checkout process, you can select a preferred delivery date from our calendar to ensure someone is available to receive the order.
Is your fish sustainably sourced?
Absolutely. We work closely with trusted fisheries and suppliers who adhere to strict sustainability standards to protect marine ecosystems.
Can I cook the fish directly from frozen?
While many of our products can be cooked from frozen, we generally recommend thawing them overnight in the refrigerator for the best texture and flavor.
What should I do if my order arrives damaged?
Please contact our customer service team within 24 hours of delivery with photos of the packaging and product so we can arrange a replacement or refund.
Do you offer international shipping?
Currently, we specialize in nationwide delivery within the UK to ensure the highest quality and freshness of our perishable goods.