Returns & Exchanges
Due to the perishable nature of our premium seafood, we strive for 100% satisfaction and offer a comprehensive quality guarantee on every delivery. If your order arrives damaged or does not meet our strict quality standards, please contact our customer service team within 24 hours of receipt.
Inspect Your Delivery
Upon arrival, immediately check the condition of your seafood and the temperature of the dry ice or gel packs to ensure everything is frozen or chilled as expected.
Document Any Issues
If there is a problem with your order, please take clear photographs of the product and the packaging, including the shipping label and any visible damage.
Contact Our Fishmongers
Email our support team at [email protected] with your order number and photos; since we cannot accept physical returns of food, we will assess your claim remotely.
Resolution & Refund
Once your claim is verified, we will issue a full refund to your original payment method or arrange for a complimentary replacement shipment on the next available delivery date.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing